DraftConfidential

SW-SAAS-PRC-001

Swedwise SaaS Platform - Pricing Framework

Version

1.0

Owner

Commercial Director

Effective Date

2026-01-01

Review Date

2026-12-31

Swedwise SaaS Platform - Pricing Framework

1. Purpose

This document defines the overall pricing framework and commercial model for the Swedwise SaaS platform. It establishes the principles, structure, and terms that apply across all platform components and services, ensuring consistency, transparency, and alignment with Swedwise's business objectives.

This framework serves as the foundation for all component-specific pricing addendums and customer quotations.

2. Scope

This pricing framework applies to:

All SaaS services delivered on the Swedwise SaaS platform
Standard subscription packages and professional services
Contract terms, payment schedules, and discount structures
License management and modification procedures

Component-specific pricing details are documented in separate pricing addendums (e.g., SW-SAAS-PRC-COMP-001 for Communications, SW-SAAS-PRC-COMP-002 for Notifications).

3. Pricing Philosophy

3.1 Value-Based Pricing

Swedwise's pricing is designed to align with the value delivered to customers:

Predictable Costs: Fixed monthly or annual subscriptions enable accurate budgeting
Scalable Growth: Pricing grows with customer usage and value realization
Transparent Structure: Clear breakdown of all cost components
Fair Usage: Consumption-based elements reflect actual resource utilization

3.2 Customer Success Focus

Our pricing supports long-term customer relationships:

No hidden fees or surprise charges
Flexible scaling options as customer needs evolve
Multi-year commitments rewarded with favorable terms
Investment protection through continuous platform improvements

3.3 Market Positioning

Swedwise positions as a premium SaaS provider offering:

Enterprise-grade capabilities with SaaS convenience
Swedish data residency and regulatory compliance
High-touch service and support
Proven OpenText technology foundation

4. Pricing Model Structure

The Swedwise SaaS pricing model consists of four primary components:

Total Cost = Base Platform Fee + Component Subscriptions + Transaction Fees + Professional Services

4.1 Base Platform Fee (Mandatory)

The foundation subscription that all customers must maintain.

What's Included:

Access to the Swedwise SaaS platform infrastructure
Swedish data center hosting with ISO 27001 certified facilities
Platform security, monitoring, and availability management
Core support services (L1 support during business hours)
Quarterly status meetings and service reports
Platform upgrades and maintenance (within maintenance windows)
Basic backup and disaster recovery (7-day retention)

Billing:

Monthly or annual billing cycles available
Annual billing: 10% discount applied
Minimum commitment: 12 months

Tier Structure:

Tier	Usage Level	Monthly Fee	Annual Fee
Starter	Up to 3 users, 1 tenant	[TBD] SEK	[TBD] SEK
Professional	Up to 10 users, 2 tenants	[TBD] SEK	[TBD] SEK
Enterprise	10+ users, multiple tenants	[TBD] SEK	[TBD] SEK

4.2 Component Subscription Model

Customers subscribe to specific platform components based on their needs.

Component Categories:

Digital Experience: Communications (Exstream), Notifications
Content Management: Asset Management, Core Content (future)
Service Management: SMAX integration, observability tools (future)

Pricing Approach:

Per-component monthly subscription fee
Includes production and development environments
User licenses charged separately (see component addendums)
Bundled discounts available for multiple components

Reference Documents:

SW-SAAS-PRC-COMP-001: Communications Pricing
SW-SAAS-PRC-COMP-002: Notifications Pricing

4.3 Transaction/Volume Pricing

Usage-based fees for consumption beyond included volumes.

Transaction Types:

Document generation (Communications)
Email notifications sent
SMS notifications sent
Storage consumption (beyond included storage)
API calls (for high-volume integrations)

Volume Tier Structure:

Included volumes in subscription (no additional charge)
Tier 1: Moderate usage (discounted rate)
Tier 2: High usage (further discounted rate)
Tier 3: Very high usage (volume pricing)

Committed vs. Pay-As-You-Go:

Committed Volume: Pre-purchase transaction volumes at discounted rates
Pay-As-You-Go: Pay per actual transaction (standard rates)
Overage on committed volumes charged at standard rates

4.4 Professional Services

One-time and ongoing services to support customer success.

Service Categories:

Service Type	Description	Pricing Model
Standard Onboarding	Initial setup, configuration, training (included)	[TBD] SEK (one-time)
Custom Integration	Integration with customer systems	[TBD] SEK per day
Template Development	Custom communication templates	[TBD] SEK per template
Additional Training	Beyond standard onboarding	[TBD] SEK per session
Consulting Services	Expert advisory and optimization	[TBD] SEK per day
Service Maintenance Agreement	Optional premium support (see section 8.2)	[TBD] SEK per month

5. License Management

5.1 User License Types

Named User License:

Assigned to a specific individual
1 unit = 1 named user
User can access system at any time

Concurrent User License:

Shared among multiple users
2 units = 1 concurrent user session
Suitable for shift-based or occasional users

5.2 Adding Licenses

Customers may add licenses at any time:

New licenses added mid-term are pro-rated to next renewal date
Added licenses automatically renew at the end of their term
No setup fee for license additions
Changes effective within 2 business days

5.3 Reducing Licenses

License reductions require advance notice:

Notice Period: 90 days prior to renewal date
Reductions take effect at the next renewal date only
No mid-term license reductions permitted
Minimum license counts may apply (see component addendums)

5.4 License Flexibility

Customers can reallocate license units between named and concurrent:

Changes allowed quarterly with 30 days notice
Conversion ratio: 1 named user = 2 units, 1 concurrent = 2 units
Changes processed within 5 business days
Administrative fee may apply: [TBD] SEK per change request

6. Payment Terms

6.1 Invoicing Schedule

Monthly Subscriptions:

Invoiced monthly in advance
First invoice includes pro-rated charges if mid-month start
Subsequent invoices sent on the 1st of each month
Payment due within 30 days of invoice date

Annual Subscriptions:

Invoiced annually in advance
10% discount applied to annual total
Payment due within 30 days of invoice date
Option to split payment into quarterly installments (no discount)

Transaction/Usage Fees:

Invoiced monthly in arrears based on actual usage
Combined with monthly subscription invoice
Detailed usage report included with invoice

Professional Services:

Onboarding project: 50% upon contract signing, 50% upon completion
Consulting services: Invoiced monthly based on time sheets
Service Maintenance Agreement: Invoiced quarterly in advance

6.2 Payment Methods

Accepted payment methods:

Bank transfer (preferred method)
Autogiro (direct debit) for recurring subscriptions
Credit card (for international customers)

6.3 Late Payment

Grace Period: 15 days after due date
Reminder Fee: [TBD] SEK per reminder
Late Interest: Swedish standard late interest rate (Räntelagen)
Service Suspension: Services may be suspended 30 days after due date
Collection: Unpaid invoices sent to collection after 60 days

6.4 Currency

All prices quoted in Swedish Kronor (SEK)
International customers: EUR pricing available upon request
Exchange rates: Fixed at contract signing for contract duration

7. Contract Terms

7.1 Minimum Commitment

Initial Term:

Standard minimum: 12 months
Enterprise contracts: Negotiable 24-36 months
Month-to-month available after initial term (20% premium)

Renewal Terms:

Contracts auto-renew for equivalent periods unless canceled
90-day notice required for non-renewal
Renewal pricing may be adjusted (see section 11)

7.2 Service Commencement

Services begin on the "Go-Live Date" specified in contract
Go-Live Date typically 2-4 weeks after contract signing (includes onboarding)
Early access to development environment available during onboarding
No charges apply until Go-Live Date

7.3 Cancellation Terms

Customer Cancellation:

90-day written notice required prior to end of current term
Notice must be sent to: [cancellation email/portal]
No refunds for unused portions of prepaid periods
Data export available for 30 days post-cancellation (see section 7.4)

Swedwise Cancellation:

Swedwise may terminate for breach after 30-day cure period
Immediate termination for non-payment after 60 days overdue
Refund of prepaid unused services in case of Swedwise-initiated termination

7.4 Data Export and Retention

Upon cancellation:

Customer data available for export for 30 days post-termination
Export format: Standard formats (XML, JSON, CSV as applicable)
Data export request must be submitted in writing
After 30 days, all customer data permanently deleted
No data recovery possible after deletion

8. Discount Structure

8.1 Volume Discounts

Applied to component subscription fees:

Annual Contract Value	Discount
0 - 500,000 SEK	0%
500,001 - 1,000,000 SEK	5%
1,000,001 - 2,000,000 SEK	10%
2,000,001+ SEK	15%

Discounts calculated on total annual recurring revenue (ARR)
Professional services excluded from discount calculation
Discounts applied at renewal if thresholds crossed

8.2 Multi-Year Commitment Discount

Incentives for longer commitments:

Commitment Period	Additional Discount
12 months (standard)	0%
24 months	5%
36 months	10%

Applied in addition to volume discounts
Locked pricing for entire commitment period (no annual increases)
Early termination penalty: remaining contract value × 50%

8.3 Public Sector Pricing

Special terms for Swedish public sector customers:

Framework Agreement Pricing: Competitive rates for customers under Statens Inköpscentral or other public frameworks
Multi-Municipality: Additional 5% discount for inter-municipal collaborations
Educational Institutions: 10% discount for universities and colleges
Non-Profit Organizations: Case-by-case evaluation

Contact sales for public sector quotation.

8.4 Partner and Reseller Discounts

Certified Swedwise partners: 20-30% partner discount
Reseller agreements: Negotiated margins
Partner/reseller terms documented in separate partner agreements

9. Add-On Services Pricing

Optional add-on services available for purchase:

Add-On Service	Description	Pricing
Single Sign-On (SSO) Setup	SAML/OAuth integration with customer IdP	[TBD] SEK (one-time)
SMTP Gateway Service	Dedicated email gateway in customer domain	[TBD] SEK/month
Integration Server	Hosted integration server for on-premise connections	[TBD] SEK/month
Advanced Analytics	Enhanced reporting and business intelligence	[TBD] SEK/month
Service Maintenance Agreement	Premium support with guaranteed consultant access	[TBD] SEK/month
Additional Storage	Beyond included 10 GB per tenant	[TBD] SEK/GB/month
Additional Dev/Test Environments	Beyond standard 1 dev environment	[TBD] SEK/month

Detailed descriptions in component-specific pricing addendums.

10. Price Adjustments

10.1 Annual Price Review

Swedwise reserves the right to adjust pricing annually:

Review Date: On contract renewal date
Adjustment Factors: CPI (Consumer Price Index), infrastructure costs, vendor license costs
Maximum Increase: 5% per year (unless extraordinary circumstances)
Notification: 90 days advance notice of any price changes

10.2 Notification Requirements

Price adjustment notifications include:

New pricing effective date
Detailed breakdown of changes
Justification for increases (if any)
Customer option to cancel per section 7.3

10.3 Mid-Term Adjustments

Mid-term price increases only permitted for:

Force majeure events affecting infrastructure costs
Regulatory changes requiring significant platform changes
Vendor licensing changes beyond Swedwise control

All mid-term adjustments require:

90 days advance notice
Detailed justification
Customer option to terminate without penalty

11. Component Pricing References

Detailed pricing for specific platform components is documented in separate pricing addendums:

11.1 Available Component Pricing Documents

Document ID	Component	Description
SW-SAAS-PRC-COMP-001	Communications	OpenText Communications (Exstream) document generation pricing
SW-SAAS-PRC-COMP-002	Notifications	Email and SMS notification delivery pricing
SW-SAAS-PRC-COMP-003	Content Management (Future)	Asset management and content services
SW-SAAS-PRC-COMP-004	Service Management (Future)	SMAX and observability tools