DraftInternalISO 9001ISO 14001ISO 27001

SW-IMS-TRN-006

New Employee Induction Program

Version

1.0

Owner

IMS Owner

Effective Date

[TBD]

Review Date

[TBD]

New Employee Induction Program

Welcome to Swedwise AB!

Duration: 4-week structured program
Target Audience: All new employees
Program Owner: HR in coordination with IMS Owner and Department Heads
Assessment: Completion checklist + mandatory training modules

Why This Matters

Starting a new job can be overwhelming. This induction program is designed to help you settle in quickly, understand Swedwise's culture and values, meet the right people, and complete all necessary training - while respecting your time and getting you productive as soon as possible.

By the end of your first month, you'll understand:

Who we are and what we stand for ("Make Time For The Good")
How we work (The Machine operating model)
Your role and how you contribute
Essential compliance and security requirements
Where to find help when you need it

1. Welcome to Swedwise

About Swedwise AB

Tagline: "Make Time For The Good"

Swedwise is a Swedish IT consultancy focused on helping large organizations in the Nordic region work more efficiently with business-critical solutions. We provide software licenses, consulting, and implementation projects, with expertise in areas like OpenText, Salesforce, and Microsoft technologies.

Company Overview:

Founded: [Year - TBD]
Size: ~35 employees
Offices: Karlstad (HQ), Stockholm, Uddevalla
Markets: Sweden, Norway, Denmark, Finland
Customers: Large public and private sector organizations

What Makes Us Different:

Efficiency Focus: We help customers "make time for the good" by streamlining their processes
Learning Organization: Continuous improvement, autonomy, and knowledge sharing
Quality Commitment: ISO 9001, 14001, and 27001 certified Integrated Management System
Customer Partnership: Long-term relationships, not just transactions

Our Values

"Make Time For The Good" means:

Efficiency: We eliminate waste and complexity
Quality: We do things right the first time
Learning: We continuously improve ourselves and our services
Collaboration: We work together and share knowledge
Customer Focus: Our success is measured by customer success

Organizational Structure

Swedwise operates using "The Machine" framework - a learning organization model:

Key Organizational Units:

Customer Acquisition: New customer sales and prospect management
Customer Development: Existing customer growth and account management
Customer Success: Onboarding, support, and delivery management
Resource Management: Staff allocation and training coordination
Discipline Forums: Technical expertise communities (OpenText, Salesforce, etc.)
PMO: Project Management Office for internal initiatives
Management Team: Strategic direction and policy approval

What This Means for You:

Autonomy: You're trusted to make decisions within your role
Collaboration: Cross-functional teams, not silos
Continuous Learning: Knowledge sharing is part of your job
Discipline Forums: You'll join technical communities relevant to your expertise

Office Locations

Karlstad (Headquarters):
[Address - TBD]

Main office, management team location
[Facilities details - TBD]

Stockholm:
[Address - TBD]

[Facilities details - TBD]

Uddevalla:
[Address - TBD]

[Facilities details - TBD]

Remote Work:
Many of our consultants work at customer sites or remotely. We support flexible work arrangements while maintaining strong collaboration.

2. Week 1: Getting Started

Day 1 Checklist

Welcome and Orientation (Manager or HR):

Welcome meeting with manager
Office tour and facilities introduction
Introduction to immediate team members
Review of this induction program and expectations
Emergency procedures and safety orientation
Building access (keys, access cards, parking)
Workspace setup (desk, chair, storage)

IT Setup (IT Operations):

Laptop received and configured
Email account created and tested
Microsoft 365 access (Teams, SharePoint, OneDrive)
Password manager installed and configured (mandatory)
Multi-factor authentication (MFA) enabled
VPN access configured (if needed)
Phone/mobile setup (if applicable)
Printer and scanner access
Initial IT orientation (where to get help)

HR Paperwork (HR):

Security and Compliance (Day 1 - Before Full Access):

Read and acknowledge Information Security Policy (SW-ISMS-POL-001)
Read and acknowledge Acceptable Use Policy (SW-ISMS-POL-002)
Read and acknowledge Data Protection Policy (SW-IMS-POL-006)
Sign confidentiality and NDA agreements
Complete initial security briefing (see Week 3)

First Day Priorities:

Get comfortable with your workspace
Meet your immediate colleagues
Set up your IT systems
Review your role description (if not done during recruitment)
Ask questions - everyone expects you to!

Week 1 Focus: Settling In

Get to Know the Organization:

Review Swedwise website and service offerings
Read Integrated Management System Policy (SW-IMS-POL-001)
Review organizational chart and key contacts
Understand The Machine operating model (manager to explain)
Learn about discipline forums relevant to your role

Meet Key People:

Introduction to department head
Meet your buddy/mentor (if assigned)
Introduction to IMS Owner
Meet IT Operations contact
Meet relevant discipline forum leads

Understand Your Role:

Review detailed role description and competence profile
Discuss initial objectives and expectations with manager
Understand how your role contributes to customer success
Identify which customers/projects you'll support
Review any role-specific procedures or guidelines

Health and Safety Orientation:

Office emergency procedures (fire, evacuation)
First aid contact and location of first aid kits
Incident reporting process
Ergonomic workspace setup
Occupational health and safety policy overview
Working hours, breaks, and wellness resources

Tools and Systems (Initial Familiarization):

Microsoft Teams (chat, meetings, collaboration)
SharePoint/intranet (where to find documents)
CRM system (if customer-facing) - [System TBD]
Project management tools (if applicable) - [System TBD]
Time tracking or resource management system - [System TBD]
Expense reporting process

Building Access and Facilities:

Office access card/keys
Parking or transit information
Kitchen and break areas
Meeting room booking process
Printing and office supplies
Visitor management (if you'll host clients)

3. Week 2: Understanding the IMS

IMS Awareness Training (Mandatory)

Complete by End of Week 2:

IMS Awareness Training module (online)
- What is an Integrated Management System?
- ISO 9001, 14001, and 27001 overview
- Why IMS matters to Swedwise and our customers
- Your role in the IMS
- Document control basics
- Continuous improvement and non-conformity reporting

Duration: 30 minutes
Passing Score: 75%
Reference: See SW-IMS-PRO-012 (Competence and Training Procedure)

Document Control Overview

Where to Find Policies and Procedures:

Location: [SharePoint/Intranet - TBD]
Document structure: Policies, Procedures, Guidelines, Forms, Registers
Document ID format: SW-[SYSTEM]-[TYPE]-[NUMBER]
Version control and effective dates

Key Documents to Review:

Integrated Management System Policy (SW-IMS-POL-001)
Quality Policy (SW-QMS-POL-001)
Environmental Policy (SW-EMS-POL-001)
Information Security Policy (SW-ISMS-POL-001)
Document Control Procedure (SW-IMS-PRO-001)
Non-Conformity and Improvement Procedure (SW-IMS-PRO-003)

Understanding Document Types:

Policies: High-level commitments and principles
Procedures: Step-by-step how-to instructions
Guidelines: Best practice guidance (non-mandatory)
Forms: Templates for recording information
Registers: Records of risks, assets, incidents, etc.

Quality Expectations

Customer Focus Principles:

Understand customer needs and expectations
Deliver on commitments (scope, time, quality)
Communicate proactively and transparently
Continuous improvement mindset
Professional representation of Swedwise

Your Quality Responsibilities:

Follow documented procedures
Report quality issues or customer concerns
Participate in improvement initiatives
Maintain competence in your area
Document work appropriately

How to Report Issues:

Non-conformities (when things don't go as planned)
Customer complaints or concerns
Process improvement suggestions
Risk identification
See SW-IMS-PRO-003 for detailed process

Intranet/SharePoint Orientation

Key Resources:

Navigation Training:

Where to find what you need
How to search for documents
Favorite/bookmark key pages
Mobile access (if available)

4. Week 3: Compliance and Security

Mandatory Training Modules

Complete by End of Week 3:

1. Information Security Awareness (SW-ISMS-TRN-001)

Duration: 45 minutes
Passing Score: 80%
Topics:
- Phishing and social engineering recognition
- Password security and MFA
- Data classification and handling
- Working securely at customer sites
- Incident reporting
- Mobile device and laptop security
- Email and web browsing safety
- Physical security and clean desk

2. GDPR and Data Protection (SW-IMS-TRN-004)

Duration: 60 minutes
Passing Score: 80%
Topics:
- Data protection principles
- Data subject rights
- Lawful basis for processing
- Data breach recognition and reporting
- Privacy by design
- Customer data responsibilities
- Consent and legitimate interests

3. Environmental Awareness (SW-EMS-TRN-002)

Duration: 30 minutes
Passing Score: 75%
Topics:
- Environmental policy and objectives
- Travel and carbon footprint reduction
- Energy and resource conservation
- Waste reduction and recycling
- Digital sustainability
- Procurement considerations

4. Quality and Customer Focus (SW-QMS-TRN-003)

Duration: 30 minutes
Passing Score: 75%
Topics:
- Quality policy and customer expectations
- Process thinking and efficiency
- Non-conformity reporting
- Continuous improvement culture
- Documentation requirements

Confidentiality and NDAs

Understanding Confidentiality:

Review confidentiality obligations in employment contract
Understand what information is confidential
Customer NDAs and data handling restrictions
Protecting Swedwise intellectual property
Social media and public communication guidelines

What You Can and Cannot Share:

✅ General information about Swedwise services
✅ Public marketing materials
❌ Customer data or project details
❌ Pricing or contract information
❌ Internal processes or proprietary methods
❌ Security vulnerabilities or incidents

Customer Data Handling

If You Work with Customer Data:

Review Data Classification Policy (SW-ISMS-POL-004)
Understand data handling requirements for each classification
Know where customer data can be stored (approved systems only)
Never store customer data on personal devices
Encrypt sensitive data in transit and at rest
Follow customer-specific data handling requirements

Customer Site Security:

Follow customer security policies when on-site
Badge and access control compliance
Visitor sign-in procedures
No photography or recording without permission
Secure your laptop when leaving workspace
Report any security concerns to customer and Swedwise

Equipment and Acceptable Use

Your Laptop/Equipment:

Company-issued laptop is for business use
Incidental personal use permitted (reasonable)
Install only approved software
Keep software and security patches up to date
Report lost or stolen equipment immediately
Encrypt hard drive (configured by IT)
Use strong passwords and MFA
Lock screen when stepping away

Mobile Devices:

Mobile device security requirements (if applicable)
Email on personal phone (MDM enrollment if required)
Lost/stolen device reporting
Approved apps for business use

Acceptable Use Policy (SW-ISMS-POL-002):

Reviewed and acknowledged
Understand prohibited activities
Personal use guidelines
Internet and email acceptable use
Social media and external communication

Incident Reporting

What to Report:

Security incidents (phishing, malware, lost device, data breach)
Quality issues or customer complaints
Environmental incidents (spills, waste violations)
Health and safety incidents
Non-conformities or policy violations
Suspected fraud or misconduct

How to Report:

Security incidents: security@swedwise.se or contact CISO immediately
Quality issues: Report to manager or via SW-IMS-PRO-003
Safety incidents: First aid contact and manager
General concerns: Manager or HR

No Blame Culture:

We encourage reporting
Honest mistakes are learning opportunities
Early reporting prevents bigger problems
Confidential reporting available for sensitive matters

5. Week 4: Role Integration

Department-Specific Orientation

Delivered by Your Department Head or Team Lead:

Detailed overview of department function and objectives
Introduction to current projects and customers
Team processes and workflows
Communication channels and meeting rhythms
Department-specific tools and systems
Key performance indicators (KPIs) for your role
Career development pathways

For Customer-Facing Roles (Consultants, Customer Success, Sales):

Customer engagement model and lifecycle
CRM system training (logging activities, opportunities, cases)
Customer communication standards and templates
Escalation procedures (technical, commercial, contractual)
Time tracking and project reporting
Customer onboarding process (if relevant)
Contract and SLA awareness

For Technical Roles (Developers, IT Operations, SaaS Operations):

Technical architecture overview
Development/operations tools and environments
Code repositories and version control
Change management and release process
Monitoring and alerting systems
Documentation standards
On-call or incident response (if applicable)

For Support Roles (HR, Finance, Administration, PMO):

Internal customer expectations
Service delivery standards
Reporting and administrative processes
Cross-functional collaboration touchpoints

Discipline Forum Introduction

Joining Your Discipline Forum(s):

Identify which discipline forum(s) you'll join (e.g., OpenText, Salesforce, PM)
Introduction to forum lead
Understand forum purpose and activities
Review forum knowledge repository
Add upcoming forum meetings to calendar
Understand forum participation expectations

What Discipline Forums Offer:

Technical knowledge sharing and case studies
Mentoring and peer support
Training coordination (group vendor training)
Certification study groups
Problem-solving collaboration
Innovation and continuous learning

Monthly Participation:

Attend monthly forum meetings
Contribute to knowledge sharing
Ask questions and seek guidance
Share your own learnings over time

Mentor Assignment

Your Buddy/Mentor:

Formal introduction to assigned mentor (if applicable)
Understand mentor role and expectations
Schedule regular check-ins (suggested weekly for first month)
Discuss questions, challenges, and cultural adaptation
Shadow mentor in customer meetings or technical work

What Your Mentor Can Help With:

Navigating the organization
Understanding unwritten norms and culture
Technical questions and skill development
Career advice and professional development
Introduction to key contacts
General "how things work" questions

Initial Objectives Setting

First 90 Days Objectives (with Your Manager):

Review and agree on 30-60-90 day milestones
Understand key priorities and deliverables
Identify skills to develop or certifications to pursue
Set up regular 1-on-1 meetings with manager
Clarify success criteria for probation period (if applicable)

Example Objectives:

Complete all mandatory training
Shadow experienced colleagues on [X] customer engagements
Develop proficiency in [specific tool/system]
Build relationships with [key stakeholders]
Deliver [specific project or task]
Obtain [certification or training] by [date]

Tools and Systems Training

Role-Specific Systems:

Deep-dive training on primary tools for your role
Hands-on practice or sandbox environment
Access provisioning and permissions verification
Integration points with other systems
Reporting and analytics (if applicable)
Mobile app usage (if applicable)

Vendor/Product Training (if applicable):

OpenText training resources
Salesforce Trailhead or certification prep
Microsoft learning paths
Other product-specific training
Vendor support portals and documentation

6. 30-60-90 Day Milestones

Day 30: Initial Check-In

Meeting with Your Manager:

Review progress on induction program
Discuss any challenges or gaps
Confirm understanding of role and expectations
Adjust objectives if needed
Identify additional support or training needs
Feedback on onboarding experience (what's working, what could improve)

Self-Assessment Questions:

Do I understand Swedwise's values and culture?
Am I clear on my role and responsibilities?
Do I know who to ask for help in different situations?
Have I completed all mandatory training?
Do I feel equipped to start contributing effectively?
What do I still need to learn?

Day 60: Progress Review

Meeting with Your Manager:

Review progress toward 90-day objectives
Discuss customer interactions or project contributions
Assess competence development
Identify ongoing training or development needs
Address any performance concerns early
Reinforce successes and positive behaviors

Expected by Day 60:

All mandatory training completed
Active participation in discipline forum
Contributing to customer projects or internal work
Building professional relationships
Demonstrating Swedwise values in daily work
Independently handling routine tasks

Day 90: Probation Review (if applicable)

Formal Review Meeting:

Comprehensive performance review against objectives
Feedback on technical competence
Assessment of cultural fit and collaboration
Discussion of career development and next steps
Probation confirmation decision (if applicable)
Set objectives for next 6 months

Evidence Reviewed:

Mandatory training completion
Competence assessment results
Customer feedback (if applicable)
Peer feedback
Manager observations
Project contributions
IMS participation (reporting, improvement suggestions)

Successful Completion Criteria:

100% mandatory training completed with passing scores
Demonstrating core competencies for role
Positive customer or colleague feedback
Adherence to policies and procedures
Cultural alignment with Swedwise values
Independent contribution to work objectives

7. Mandatory Training Checklist

All New Employees Must Complete:

Training Module	Document ID	Duration	Passing Score	Deadline	Completed
IMS Awareness Training	SW-IMS-TRN-001	30 min	75%	End of Week 2	☐
Information Security Awareness	SW-ISMS-TRN-001	45 min	80%	End of Week 3	☐
Environmental Awareness	SW-EMS-TRN-002	30 min	75%	End of Week 3	☐
Quality and Customer Focus	SW-QMS-TRN-003	30 min	75%	End of Week 3	☐
GDPR and Data Protection	SW-IMS-TRN-004	60 min	80%	End of Week 3	☐

Total Mandatory Training Time: ~3 hours 15 minutes

Role-Specific Training (varies by role):

To be determined by your manager and discipline forum lead
Examples: Secure coding, incident response, CRM advanced, product certifications
Scheduled during weeks 3-4 and beyond

Annual Refresher Requirement:

All mandatory training modules repeat annually (shorter refresher versions)
You'll receive reminders each year
Deadline typically March 31 each year

8. Key Resources

Primary Contacts

Need Help With...	Contact	How to Reach
General HR questions	HR Contact	[Email/Phone - TBD]
IT issues or access	IT Helpdesk	[Email/Phone/Teams - TBD]
IMS questions	IMS Owner	[Email/Phone - TBD]
Security incidents	CISO	security@swedwise.se
Training support	Training Coordinator	[Email - TBD]
Your role and objectives	Your Manager	[Set in 1-on-1]
Buddy/mentor	[Assigned person]	[Set during intro]
Facilities	Office Manager	[Email/Phone - TBD]

Important Resources

Document Locations:

IMS Documents: [SharePoint/Intranet location - TBD]
Employee Handbook: [Location - TBD]
HR Policies: [Location - TBD]
Training Platform: [LMS location - TBD]
Discipline Forums: [Teams/SharePoint - TBD]
Customer Information: [CRM - TBD]

Systems and Tools:

Email: Outlook (Microsoft 365)
Collaboration: Microsoft Teams
File Storage: OneDrive, SharePoint
Password Manager: [Tool - TBD]
VPN: [Tool - TBD]
CRM: [System - TBD]
Project Management: [System - TBD]
Time Tracking: [System - TBD]

Emergency Contacts:

Emergency Services: 112 (Sweden)
Office Emergency: [Contact - TBD]
IT Security Emergency: [Contact - TBD]
First Aid: [Contact - TBD]

9. FAQ for New Employees

Q: What should I do on my first day?
A: Follow the Day 1 checklist in Section 2. Your manager or HR will guide you through IT setup, paperwork, and orientation. Focus on meeting people and getting settled.

Q: How much time should I spend on training?
A: Expect to invest about 6-8 hours total during your first 3 weeks for mandatory training. Your manager will allocate time for this - it's not "extra" work.

Q: What if I fail an assessment?
A: Most assessments allow retakes. Review the material and try again. If you're struggling, reach out to the Training Coordinator or IMS Owner for support.

Q: I work remotely or at a customer site - how does this apply to me?
A: All induction requirements apply regardless of location. Complete online training remotely, and schedule virtual meetings for orientation sessions. Your manager will coordinate.

Q: Who should I ask if I have questions?
A: Start with your manager or assigned buddy/mentor. For specific topics, use the contacts in Section 8. There are no stupid questions - ask!

Q: What if I need more time to complete training?
A: Talk to your manager immediately. Extensions are possible for valid reasons, but mandatory training is time-sensitive (system access may be limited).

Q: How do I join a discipline forum?
A: Your manager will introduce you to the relevant forum lead during Week 4. You'll be added to forum communications and invited to the next meeting.

Q: What does "The Machine" mean in practice?
A: It's our operating model emphasizing autonomy, collaboration, and continuous learning. You'll see it in action through discipline forums, cross-functional teams, and our improvement culture.

Q: Can I work from home?
A: Swedwise supports flexible work arrangements. Discuss your preferences with your manager, considering role requirements and customer expectations.

Q: What's expected during my probation period?
A: Complete all mandatory training, demonstrate core competencies for your role, align with Swedwise values, and contribute effectively to your team. Your manager will provide clear success criteria.

Q: How do I report concerns or suggestions?
A: Talk to your manager first. For compliance or safety concerns, contact HR or the IMS Owner. We have a no-blame culture and welcome improvement suggestions.

Q: What professional development opportunities are available?
A: Certifications, vendor training, conferences, online learning platforms, and discipline forum activities. Discuss your development goals with your manager during objective setting.

Q: How often will I meet with my manager?
A: Typically weekly 1-on-1s during your first 3 months, then biweekly or monthly. Frequency depends on your role and needs.

Q: What if I realize Swedwise isn't the right fit?
A: We want mutual success. If you have concerns, talk to your manager or HR early. Probation periods work both ways - we want you to be happy and successful.

Q: Where can I find the employee handbook?
A: [Location - TBD]. It covers HR policies, benefits, leave, expenses, and other employment details.

10. Induction Program Completion

Final Checklist

By End of Week 4, You Should Have Completed:

Week 1:

All Day 1 checklist items
IT systems set up and working
HR paperwork completed
Office orientation and safety briefing
Met immediate team and key contacts
Reviewed role description and initial objectives

Week 2:

IMS Awareness Training completed and passed
Understand document control and where to find policies
Reviewed key IMS policies
Understand quality expectations and reporting processes
Intranet/SharePoint navigation training

Week 3:

Information Security Awareness training completed and passed
GDPR and Data Protection training completed and passed
Environmental Awareness training completed and passed
Quality and Customer Focus training completed and passed
All policy acknowledgments signed
Understand incident reporting procedures

Week 4:

Department-specific orientation completed
Discipline forum introduction and first meeting attendance
Mentor relationship established
Initial objectives set with manager
Role-specific tools and systems training
Comfortable with day-to-day work environment

Continuous Throughout First Month:

Built relationships with colleagues
Asked questions and sought clarification
Observed Swedwise culture and values in action
Started contributing to team objectives
Maintained positive, professional attitude

Confirmation of Completion

Employee Declaration:

I confirm that I have completed the Swedwise New Employee Induction Program, including all mandatory training modules, and I understand my responsibilities as a Swedwise employee.

Employee Name: ______________________________

Signature: ______________________ Date: __________

Manager Confirmation:

I confirm that [Employee Name] has successfully completed the New Employee Induction Program and is ready to contribute effectively to Swedwise.

Manager Name: ______________________________

Signature: ______________________ Date: __________

File in: Employee personnel file
Retention: Duration of employment + 3 years

11. Feedback and Continuous Improvement

Your Feedback Matters

We continuously improve this induction program based on new employee feedback.

Induction Survey (completed at Day 30):

What worked well in your onboarding?
What could be improved?
Was the training clear and relevant?
Did you have the support you needed?
What would you change?

Submit Feedback To: Training Coordinator or IMS Owner

Anonymous Feedback: Available via [TBD - survey link or HR]

Program Review

This induction program is reviewed annually and updated based on:

New employee feedback
Regulatory or IMS requirement changes
Lessons learned from onboarding challenges
Best practice benchmarking
Organizational changes

Next Review Date: [TBD]

12. Welcome to the Team!

Congratulations on joining Swedwise! You're now part of a team committed to making time for the good - for our customers, our colleagues, and ourselves.

As You Move Forward:

Keep learning and asking questions
Share your ideas and fresh perspective
Participate in discipline forums and continuous improvement
Build strong relationships with colleagues and customers
Live the Swedwise values in your daily work
Take ownership of your professional development

Remember: Everyone at Swedwise was once new. We're here to support your success. Welcome aboard!

Policies:

SW-IMS-POL-001: Integrated Management System Policy
SW-QMS-POL-001: Quality Policy
SW-EMS-POL-001: Environmental Policy
SW-ISMS-POL-001: Information Security Policy
SW-ISMS-POL-002: Acceptable Use Policy
SW-IMS-POL-006: Data Protection Policy

Procedures:

SW-IMS-PRO-012: Competence and Training Procedure
SW-IMS-PRO-001: Document Control Procedure
SW-IMS-PRO-003: Non-Conformity and Improvement Procedure
SW-ISMS-PRO-001: Incident Management Procedure

Training Modules (Referenced):

SW-IMS-TRN-001: IMS Awareness Training
SW-ISMS-TRN-001: Information Security Awareness Training
SW-EMS-TRN-002: Environmental Awareness Training
SW-QMS-TRN-003: Quality and Customer Focus Training
SW-IMS-TRN-004: GDPR and Data Protection Training

Forms:

SW-IMS-FRM-008: Competence Assessment Form
SW-IMS-FRM-009: Training Evaluation Survey
[TBD - New Employee Induction Completion Form]

Document Control

Version	Date	Author	Changes	Approved By
1.0	[TBD]	IMS Owner	Initial induction program	Management Team

Next Review Date: [TBD - typically 12 months]

Document Classification: Internal

Document Owner: IMS Owner (in coordination with HR)

This induction program is designed to provide a comprehensive and efficient onboarding experience for all Swedwise employees. Completion of this program ensures you have the knowledge, tools, and relationships needed to succeed in your role.

Questions or Feedback?
Contact: [Training Coordinator/IMS Owner - TBD]